hi97 Responsible Gaming —
Enjoy the fun safely
Entertainment on your terms. hi97 puts every player's protection and mental well-being first.
Why Responsible Gaming Matters
Online betting and casino games can be a great source of entertainment — when enjoyed within the right limits. However, uncontrolled gambling can cause serious harm to a person's financial, mental, and family life. hi97 believes that every player's experience should be safe, informed, and in control.
Our responsible gaming policy is not just a list of rules — it is hi97's commitment to stand by you whenever you need help. Our platform offers tools that help you maintain full control over your gaming.
To register at hi97, you must be at least 21 years old. We strictly prohibit access by minors and follow an age verification process. If you believe someone you know is using this platform illegally, please notify our support team.
For ages 21+ only: All hi97 services are available exclusively to individuals aged 21 or older. No account is activated without age verification. Parents and guardians, please ensure that minors do not use this platform.
Our Protection Tools
Set Deposit Limits
Set daily, weekly, or monthly deposit limits to keep your budget in check. Once a limit is set, it stays in effect automatically and additional deposits beyond that limit are not possible. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period.
Time-Out Feature
If you feel you need a break from gaming, take a time-out for anywhere between 24 hours and 90 days. During this period, no betting or deposits can be made on your account. Once the time-out ends, you can return to normal use.
Self-Exclusion
If you feel that gaming is harming your life, use the self-exclusion process to remove yourself from the platform for an extended period. Your account can be locked for anywhere from 6 months to permanently. No promotional communications will be sent during this time.
Review Gaming History
You can view your complete betting history, deposit records, and withdrawal records from your account at any time. Stay aware of your own habits and take a break when needed.
24/7 Support
If you feel you are losing control over your gaming, contact us on live chat in Bengali at any time. Our support team will assist you with sensitivity and help you take the necessary steps.
Minor Protection
hi97 places the highest importance on the safety of minors. Use parental control software on your device. Always keep your login credentials secure and do not allow them to reach underage individuals.
Signs of Problem Gambling
If you notice any of the following signs in yourself, seek help promptly.
Feeling a repeated urge to deposit more money beyond your budget and placing larger bets in an attempt to recover lost money.
Hiding your gaming from family, friends, or colleagues, or concealing how much money is being spent.
Neglecting work, studies, or family responsibilities to keep gaming — feeling restless or anxious when not thinking about gaming.
Taking loans, breaking savings, or using money meant for essential expenses on betting.
Repeatedly trying to stop but being unable to, with the same situation coming back again and again.
Mood swings, inability to sleep, or turning to gaming to relieve stress.
How to Activate Self-Exclusion
The self-exclusion process at hi97 is simple and fast. Get in touch at any time and we will process your request promptly.
Contact Us on Live Chat
Connect with our 24/7 live chat and let the support agent know you want self-exclusion. The entire process is handled in Bengali.
Choose a Duration
Choose a duration based on your needs: 6 months, 1 year, 3 years, or permanent exclusion. A self-exclusion period cannot be shortened or cancelled.
Identity Verification
For security purposes, we will verify the information linked to your account. The process is completely confidential.
Account Deactivation
Your account will be locked immediately and you will not receive any marketing communications. The account cannot be reactivated before the set period has ended.
Simple Rules for Responsible Gaming
| Tip | Why It Matters |
|---|---|
| Set a monthly budget before you start betting | Financial losses stay manageable and your family's essential expenses are not affected. |
| Do not place larger bets trying to recover lost money | "Chasing losses" is the most dangerous habit — it increases losses, it does not reduce them. |
| Play for a set amount of time, then take a break | Long sessions reduce your ability to make good decisions and lead to excessive play. |
| Do not play when you are stressed or feeling low | The likelihood of making risky decisions is much higher when you are in an emotional state. |
| Do not play after consuming alcohol or other substances | When your judgment is impaired, losing control becomes much easier. |
| Play only for entertainment, not as a source of income | Treating it as a profession increases pressure and creates the risk of addiction. |
| Talk openly with family or a trusted friend | Social support is the most effective way to address a problem. |
Deposit Limits and Account Controls
Daily Deposit Limit
Set a maximum deposit limit for each day. The minimum deposit at hi97 is ৳300. Lowering a deposit limit takes effect immediately — if you increase it, the system waits 24 hours.
Fast Withdrawals Guaranteed
The minimum withdrawal amount at hi97 is ৳800 and processing is generally completed within 5 to 30 minutes. Withdraw conveniently via bKash, Nagad, Rocket, Upay, or bank transfer.
Account Alerts
When a set amount has been spent or a set time has passed, hi97 will show you a reminder. These alerts help you stay aware.
Need Help? We Are Here
If you are concerned about your gaming habits, you do not have to face it alone. Our support team and the options below are here to help you.
Live Chat Support
Talk to us in Bengali 24 hours a day, 7 days a week. Our team is always ready to help with gaming concerns, self-exclusion, or setting deposit limits.
Email Support
If you would like to get in touch about a detailed matter, write to us at [email protected]. We will respond as quickly as possible.
Get Professional Help
Gambling addiction is a health issue that has professional solutions. To access mental health services in Bangladesh, consult the mental health department of a nearby hospital or a trusted doctor. Support from family and friends is the most effective help on this path.
Play responsibly,
enjoy the entertainment
Come to hi97 — for a safe, controlled, and enjoyable gaming experience.
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