hi97 Terms and Conditions

These terms and conditions ("Terms") apply to the hi97 platform and all services, games and activities included within it. By accessing the hi97 website or mobile version, opening an account or using any service, you are automatically considered to have consented to all provisions of these Terms.

hi97 operates a safe, reliable and transparent online betting and casino platform for players in Bangladesh. Our goal is to ensure a secure and fair gaming environment for our users.

1.1 Language of the Terms

These terms are published in Bengali and the Bengali version shall be considered the original and legally binding version. In the event of any conflict in a translation, the Bengali version shall prevail.

1.2 Age Requirement

Users must be 21 years of age or older to use the hi97 platform. This platform is strictly prohibited for minors.

• Age verification is mandatory at the time of registration.
• Providing a false age may result in account cancellation and forfeiture of funds.
• Betting by minors is prohibited — this is a legal obligation.

Every user who wishes to open an account at hi97 must meet the following eligibility criteria. By completing the registration process, you confirm that you meet all of these conditions.

2.1 Eligibility Requirements

• You are 21 years of age or older.
• You are registering voluntarily and of your own free will.
• You do not already have an active hi97 account in your name.
• You are not enrolled in a self-exclusion program.
• All information you have provided is complete, true and accurate.

2.2 One Account per Person

Each person may hold only one account at hi97. If the same person operates multiple accounts, all accounts will be cancelled and all balances and bonuses may be forfeited. Attempts to open multiple accounts using the same device, IP address or payment method will be detected.

2.3 Identity Verification (KYC)

hi97 reserves the right to verify a user's identity at any time. The following documents may be requested in the case of large withdrawals or suspicious activity:

• A photo of the National Identity Card (NID) or passport.
• A recent utility bill or address verification document.
• Proof of ownership of the payment method used.

You are solely responsible for the security of your hi97 account. It is your duty to keep access to your account protected.

• Never share your password with any third party.
• Use a strong and unique password.
• If you suspect unauthorized access, notify hi97 support immediately.
• hi97 is not responsible for any loss arising from sharing your account details or login credentials with a third party.
• Always log out after using a shared or public device.

3.1 Proper Use of the Account

Your hi97 account is for your personal and recreational use only. Using the account for commercial transactions, placing bets on behalf of others, or managing third-party funds is strictly prohibited.

The following rules apply to deposits and withdrawals at hi97. All financial transactions are completed in Bangladeshi Taka (BDT).

4.1 Accepted Payment Methods

hi97 currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. New methods may be added in the future.

4.2 Deposit Rules

• Minimum deposit: ৳300 (for each method).
• Deposits must be made only from a payment account registered in your own name.
• Deposits through third parties are not permitted.
• Successful deposits are generally credited to the account within a few minutes.

4.3 Withdrawal Rules

• Minimum withdrawal: ৳800.
• Withdrawal requests are generally processed within 5 to 30 minutes.
• Withdrawals can only be made using the same method used for the deposit.
• Large withdrawals may be temporarily delayed if KYC verification has not been completed.
• Withdrawals may be restricted before active bonus wagering requirements are met.

4.4 Currency for Deposits and Withdrawals

All transactions at hi97 are completed in Bangladeshi Taka (৳ / BDT). Foreign currency transactions are not currently supported.

hi97 offers various bonuses and promotional offers to users from time to time. Each bonus has specific conditions, and by accepting it you agree to those conditions.

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. A wagering requirement of 25x must be met to use this bonus.

5.2 General Bonus Terms

• A bonus offer applies only once per person, household, device or IP address.
• Wagering must be completed within the specified time limit for the bonus offer.
• Bonus balance cannot be withdrawn before the wagering requirements are met.
• hi97 reserves the right to modify, suspend or cancel any bonus offer.
• Fraudulent bonus claims may result in account cancellation.

5.3 VIP Program

hi97's VIP program has three levels: Bronze, Silver and Gold.

• Bronze: Weekly cashback up to 0.4%.
• Silver: Weekly cashback up to 0.8%.
• Gold: Weekly cashback up to 1.2%.

You can advance to a higher level through regular and active play. Cashback is added to eligible accounts every Monday.

All games and betting activities available at hi97 are conducted fairly and transparently. Each game has its own rules, which are described in detail in the game interface.

6.1 Game Integrity and Fairness

All games operated at hi97 run on technology provided by certified software providers. Using Random Number Generator (RNG) technology, every outcome is determined in a completely random and impartial manner.

6.2 Right to Cancel Bets

hi97 reserves the right to cancel bets in the following circumstances:

• If incorrect odds are displayed due to a technical error.
• If evidence is found that a sporting event was predetermined or manipulated.
• If evidence is found of suspicious betting patterns or involvement in match-fixing.

6.3 System Errors

Any incorrect balance, prize or bonus displayed due to software, hardware or network errors will be considered void and hi97 reserves the right to correct it.

The following activities are strictly prohibited on the hi97 platform. Violating these rules may result in immediate account cancellation and forfeiture of all funds.

• Using the platform for money laundering or financing terrorism.
• Opening multiple accounts to claim bonuses (bonus abuse).
• Coordinating with other users to exploit the system (collusion).
• Hacking, using cheating software or bots on the game or platform.
• Providing false or fraudulent information.
• Using a third party's credit card or payment account.
• Harassing, threatening or abusing other users.
• Placing bets on behalf of others or participating in professional gambling syndicates.

hi97 reserves the right to suspend or permanently close an account without notice or with short notice in the following circumstances.

8.1 Reasons for Account Suspension

• Violation of any provision of these terms.
• Fraudulent or suspicious activity.
• Failure to provide proper KYC information.
• Court order or directive from a law enforcement authority.

8.2 Voluntary Account Closure

If a user wishes to close their account, please contact our support team. An opportunity to withdraw the remaining balance will be provided before the account is closed. However, bonus balance will not be withdrawable.

hi97 gives the highest priority to responsible gaming. We believe gambling is entertainment, not a source of income. Our platform has several tools for responsible gaming.

• Deposit Limit: Set a maximum limit on your weekly or monthly deposits.
• Betting Limit: Set a maximum bet amount within a specified period.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Cooling-Off Period: Temporarily deactivate your account.

The hi97 platform is for users aged 21 and above only. Minors are prohibited from accessing this platform.

hi97 is committed to protecting the personal information of its users. Our platform uses SSL encryption technology, which keeps all your data and transactions secure.

Details on how your personal information is collected, stored and used are mentioned in our Privacy Policy. By creating an account, you also agree to the Privacy Policy.

• Your information is not sold to third parties.
• Information is not shared except when required by law.
• All data is stored in an encrypted state.

All content on the hi97 website — logos, designs, graphics, text, software, data and other materials — is the intellectual property of hi97 or its licensors. Copying, reproducing or distributing this content without prior permission is prohibited.

The intellectual property related to game software is entirely owned by the respective game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, etc.).

The hi97 platform is provided on an "as is" basis. hi97 bears no liability in the following situations:

• Loss of bets due to internet disconnection.
• Losses resulting from third-party hacking or cyber attacks.
• Damage to a user's account due to misuse or negligence.
• Temporary service disruption due to technical errors.
• Financial losses arising from a user's gaming decisions.

hi97 reserves the right to change, amend or update these terms and conditions at any time. Changes take effect as soon as they are published.

For significant changes, we will try to notify users via email or through the site. However, it is the user's responsibility to regularly review the updated terms and conditions. Continued use of the platform after any changes will be considered as acceptance of the new terms.

For any questions, complaints or review requests regarding these terms and conditions, please contact us.

14.1 Support Channels

• Live Chat: Assistance available in Bengali 24/7.
• Email: [email protected]

14.2 Complaints Process

To submit a complaint, write the details via live chat or email. We consider every complaint carefully and try to resolve it as quickly as possible.

Visit our FAQ page to learn more or visit the About Us page.