hi97 Privacy Policy

hi97 ("we", "our", "platform") provides a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy will inform you how we collect your information, for what purposes we use it, and how we keep it secure. By using our platform, you consent to the terms of this policy.

1. Introduction and Scope of Policy

hi97 places the highest priority on the privacy of its users. This privacy policy applies to the hi97.cam website and all services associated with it. This policy explains what personal information we collect, how that information is processed, and what your rights are.

This policy applies to all registered members of hi97, guest users, and any person who visits our website. By continuing to use our services, you acknowledge that you have read this policy and understood its contents.

hi97 provides services only to individuals aged 21 and above. We take steps to ensure that minors are not able to use our platform.

2. What Information We Collect

2.1 Identity Information

At the time of account registration, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile phone number
• National ID or passport number (for identity verification)
• Address (including division, district, and upazila)

2.2 Financial Information

For transaction processing, we collect:

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• Deposit and withdrawal history
• Transaction amounts and dates
• Wallet balance information

Note: We never store full card numbers or banking passwords.

2.3 Gaming Activity Information

To improve your experience and ensure responsible gaming, we collect:

• Betting history and results
• Preferred game categories
• Session duration and activity type
• Bonus and promotion usage details

2.4 Technical Information

Information collected automatically when you visit our website:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and duration
• Referral URL

3. How We Collect Information

hi97 collects your information in the following ways:

• Directly provided: Information you provide yourself when filling in account registration, login, deposit, and withdrawal forms.
• Automatic collection: Technical information collected through cookies, web beacons, and similar technologies.
• From third parties: Information received through payment processors and identity verification services.
• Customer support: Information provided through live chat or email contact.

4. Purpose of Using Information

hi97 uses your personal information for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Creating and verifying accounts
• Ensuring login and security
• Processing deposits, withdrawals, and bonuses (minimum deposit ৳300, withdrawal ৳800)
• Managing gaming activity

4.2 Security and Fraud Prevention

• Detecting and preventing suspicious activity
• Ensuring account security
• Conducting KYC verification to prevent money laundering

4.3 Responsible Gaming

• Monitoring gaming behavior and identifying problematic patterns
• Providing self-exclusion and limit-setting facilities
• Preventing minors from accessing the platform

4.4 Communication and Support

• Providing customer service (24/7 live chat and email)
• Sending transaction notifications and important updates
• Informing you about relevant promotional offers with your consent

4.5 Service Improvement

• Analyzing and improving website and service quality
• Resolving technical issues
• Personalizing user experience

5. Data Storage and Security

hi97 uses the most up-to-date technology to ensure the security of your personal information. Our security measures include:

• SSL Encryption: All data exchanged between your browser and our servers is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive stored information is kept in encrypted form.
• Access Control: Only authorized personnel can access the necessary information.
• Firewall and Security Layers: Multiple security layers keep our servers protected.
• Regular Security Audits: Our systems undergo regular security testing.

While we make every effort, no method on the internet is 100% secure. In the event of a data breach, we will promptly notify affected users.

6. Sharing Information with Third Parties

hi97 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, game software providers, and technology infrastructure organizations are our contracted service providers. These organizations receive information only as needed for their specific services and may not use it for any other purpose.

6.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

6.3 Fraud Prevention

Information may be shared with relevant authorities to assist in investigating fraud, money laundering, or other illegal activities.

6.4 International Transfers

As a result of working with game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.), some information may be processed internationally. In such cases, we ensure that appropriate security measures are maintained.

7. Cookies and Tracking Technologies

The hi97 website uses cookies and similar technologies. Cookies are small text files stored on your device.

7.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Collect anonymous data to understand website usage patterns.

7.2 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from using some features of the site.

8. Data Retention Period

hi97 retains information according to the following policy:

• Active Accounts: All information is stored for as long as the account remains active.
• Inactive Accounts: Information is retained for as long as necessary to meet legal obligations even after the account is closed.
• Financial Transaction Data: Retained for the period specified in accordance with the guidelines of financial regulatory authorities.
• Technical Logs: Automatically deleted after 90 days as a general rule.

Information that is no longer needed is securely and permanently deleted or anonymized.

9. User Rights

As a user of hi97, you have the following rights:

9.1 Right to Access Information

You may request from us at any time to know what information we have stored about you.

9.2 Right to Correct Your Information

If any of your information is incomplete or incorrect, you may request a correction. Many details can also be updated directly from your account settings.

9.3 Right to Delete Your Information

In certain circumstances you may request the deletion of your personal information. However, some data may need to be retained for a specified period due to legal or regulatory obligations.

9.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

9.5 Right to Withdraw Consent

Where data processing is based on your consent (such as marketing communications), you may withdraw that consent at any time.

9.6 How to Exercise Your Rights

To exercise these rights, contact us via our 24/7 live chat or by emailing [email protected]. We will generally respond to your request within 30 days.

10. Protection of Minors

hi97 strictly follows a 21+ age policy. We do not knowingly collect information from or provide services to anyone under the age of 21.

Our age verification process includes:

• Date of birth verification at the time of registration
• Age confirmation via national identity card or passport
• Requests for additional documents in cases of suspicion

If we determine that a user is under 21 years of age, their account will be closed immediately and all data will be deleted.

11. Changes to This Policy

hi97 may update this privacy policy from time to time. In the event of changes:

• The revised policy will be published on this page and the "Last Updated" date will change.
• Registered users will be notified by email in the case of significant changes.
• Continued use of the platform after any changes will be considered acceptance of the new policy.

We recommend that you review this policy regularly to stay informed about the latest updates.

12. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us: